How long does shipping take?
Orders are typically processed within 2-3 business days.
Shipping times vary depending on your location, but you’ll receive tracking as soon as your order is on the way
Can I change or cancel my order?
If you need to make a change, please get in touch as soon as possible. We’ll do our best to help if your order hasn’t been processed yet.
Do you offer gift wrapping?
At this stage, we don’t offer custom gift wrapping, but we are happy to cater to your request. Send us an email via contact us form.
Are your products suitable for gifting?
Yes — absolutely. All of our keyfinders, keychains, charms, and gift sets are designed to be thoughtful and easy to gift.
What’s the difference between Regular and Mini keyfinders?
The Regular size is our standard option, designed for everyday visibility and ease of use.
The Mini is a smaller, lighter option — ideal for smaller bags or a more subtle look.
Can I choose colours or styles for?
Yes! If colour or style options are available, they’ll be shown on the product page.
Please note: exact colours may vary, but every keychain is hand-assembled to ensure a beautiful and put together colour combination.”
How do I care for my items?
We recommend keeping your items away from water, sharp objects, and harsh chemicals to help them stay looking their best.
What if there’s an issue with my order?
If something isn’t quite right, please reach out via our Contact page and we’ll be happy to help.
Where are you based?
We’re based in Australia and ship Australia-wide.
Do you offer returns or exchanges?
If you need to return or exchange an item, please see our Returns Policy for full details.
